Our warehouse operates Monday to Friday, 8:30am–4:30pm. We aim to dispatch orders within 24–48 hours of receipt (excluding weekends and public holidays).

To protect them during transit, panels are delivered via untracked curbside pallet delivery. While untracked, our team closely monitors each shipment and can provide updates. Delivery typically takes:

1 - 3 Business Days for Ireland

4 - 7 Business Days for UK

7 - 14 Business Days for Mainland EU

• Curbside delivery only – drivers cannot bring items inside.
• Drivers may call 1 hour before delivery, though this is not guaranteed.
• Inform us in advance if your address is difficult to access.
• Pallets will not be taken away.
• Drivers do not assemble products.
• Orders cannot be cancelled once dispatched without a fee.

• UK customers: No customs or import charges – these are covered by PHOTONIQ.
• International customers: Import duties or taxes may apply and are the buyer’s responsibility.
  
  

• For some locations, a shipping quote is required. We’ll respond within 1–3 business days.
  
  
  
  

If delivery costs are significantly higher than usual, we reserve the right to cancel and refund your order. If you still want the item, we’ll ask you to cover the extra shipping fee.

Inspect your delivery immediately. If you notice damage, notify the driver and ensure it is marked on both copies of the delivery docket. Then contact PHOTONIQ within 24 hours.

Yes. You can return any item within 30 days of receipt as long as it's in its original packaging, unused, and in resalable condition. Return shipping is the customer’s responsibility.

Returns Department

RPM Sports Ltd.

Nenagh Road, Thurles

Co. Tipperary, Ireland

E41 Y512

We do not accept returns of used items or items not in original packaging. If accepted, a deduction of 20–25% will apply due to the reduced resale value.

• Before Dispatch: Full Refund
• After Dispatch: Refund Minus Original Shipping Feed. If the order is already on the way, you may refuse delivery or return unopened.
  

Refused pallet orders incur a fee based on shipping and handling. This will be deducted from your refund.

Open a support ticket and include your order number and name used for the purchase.

You can return your item within 30 days and request an exchange. If the new item costs more, we’ll send a payment link. If it costs less, we’ll refund the difference, issue store credit, or include an additional item of equal value.

Red Light Therapy uses specific wavelengths of red and near-infrared light to penetrate the skin and stimulate natural cellular processes. This enhances collagen production, reduces inflammation, accelerates healing, and improves skin health.

PHOTONIQ Red Light Panel's are designed to support skin health, muscle recovery, relaxation, and overall well-being. It can help stimulate collagen production, reduce inflammation, accelerate muscle recovery, promote better sleep, and support joint health—all from the comfort of your home.

For best results, position yourself 6-24 inches from the panel, depending on the treatment area and intensity preference. Closer distances provide stronger intensity, while further distances offer a milder effect.

We recommend using the panel for 10-20 minutes per session, 3-5 times per week. However, this can be adjusted based on individual needs and goals.

Yes! Red light therapy is non-invasive, free from harmful UV rays, and completely safe for regular use. Our panel is RoHS-certified, ensuring it contains no hazardous substances and meets international safety standards.

Yes! Near-infrared light (850nm) penetrates deep into the muscles, supporting faster recovery, reducing soreness, and promoting circulation to enhance post-workout performance.

Many users report improved sleep quality with consistent red light therapy use. Red light helps regulate melatonin production, promoting relaxation and a healthy sleep cycle.

Yes, red and near-infrared light have been shown to reduce inflammation, improve circulation, and support joint and muscle comfort, making it a great option for natural pain management.

Yes! Red light therapy pairs well with skincare routines. Using products rich in hyaluronic acid, vitamin C, or collagen booster scan enhance the benefits of red light for skin rejuvenation

The panel may feel warm, but it is designed with efficient heat dissipation to prevent overheating. It is safe for prolonged use without discomfort.

The panel may feel warm, but it is designed with efficient heat dissipation to prevent overheating. It is safe for prolonged use without discomfort.

Yes! We stand by the quality of our products. This red light device comes with a 1 Year warranty, ensuring peace of mind with your purchase.

Yes! We stand by the quality of our products. This red light device comes with a 1 Year warranty, ensuring peace of mind with your purchase.

Our professional-grade Red Light Therapy Face & Neck Mask is designed to:

✔ Boost collagen production for firmer, youthful skin
✔ Reduce fine lines, wrinkles, and sagging
✔ Improve skin clarity and texture
✔ Target acne-causing bacteria and inflammation
✔ Enhance blood circulation for better skin regeneration
✔ Promote relaxation and better sleep

Our mask utilizes multi-wave technology for maximum skin benefits:

• Red & Near-Infrared Light (635nm + 850nm): Stimulates collagen production and speeds up skin repair
• Blue Light (415nm): Targets acne and reduces inflammation
• Orange Light (605nm): Rejuvenates skin at a deeper level

Yes! Red light therapy is 100% safe, non-invasive, and free from UV radiation. Our mask is RoHS-certified, ensuring it meets international safety standards and contains no harmful materials like lead or mercury.

For optimal results, we recommend using the mask 3-5 times per week for 10-20 minutes per session. However, this can be adjusted based on individual needs.

Results vary from person to person, but most users notice improvements in skin tone and texture within 2-4 weeks. More significant changes, such as wrinkle reduction and enhanced elasticity, typically appear after 6-8 weeks of consistent use.

This mask is specifically designed for the face and neck, but we also offer full-body red light therapy panels for broader benefits.

Yes! You can apply serums, moisturizers, or facial oils before or after your session. Products rich in hyaluronic acid or vitamin C can enhance the benefits of red light therapy.

Yes! Our mask includes blue light therapy (415nm), which targets acne-causing bacteria and reduces inflammation, helping to clear breakouts and prevent future ones.

Yes, red light therapy stimulates skin renewal and reduces inflammation, which can fade hyperpigmentation, sunspots, and uneven skin tone over time.

Yes! Red and near-infrared wavelengths stimulate hair follicles and improve scalp circulation, supporting natural hair regrowth. However, for full scalp treatment, we recommend larger red light panels designed for hair restoration.

Simply wipe down the inside of the mask with a soft, damp cloth after each use. Avoid using harsh chemicals or soaking the mask in water.

Our mask is built with professional-grade multi-wave technology, offering customizable intensity, superior LED quality, and certified safety. Unlike lower-quality alternatives, our product delivers optimal wavelengths for maximum results—just like clinical red light therapy devices.