Returns & Warranty Policy

Can I get a Refund?

You can receive a refund for your order in the following cases:

• Cancelled orders for which payments have already been received will be refunded:

                i) in full – if your order has not been dispatched.

                ii) less the original shipping cost – if your order has already been dispatched.

• In the case where your order has already been dispatched, we ask you to return the item to us unopened and in its original condition. You may also refuse delivery of the order if you have not yet received it. Upon receipt of the returned item, we will refund your purchase costs minus any applicable shipping charges. The customer is liable for the cost of returning the items to us.
• PHOTONIQ reserves the right to cancel an order for which payment has already been received. This may occur if stock is insufficient or the quality of goods ordered does not meet PHOTONIQ standards. Should PHOTONIQ exercise this right, the customer will receive a full refund with no deductions.
• Any product damages and/or discrepancies must be reported to Photoniq within 48 hours of receipt of order.
• If you wish to receive a refund for your purchase, please open a support ticket with us and ensure to include your order number and the name under which the order was made in the correspondence.

 

PHOTONIQ Return Policy

You can return items bought from PHOTONIQ within 30 days of receipt of purchase for any reason.

Items should be returned to the address printed on your purchase invoice and must be in their original packaging, unused and good merchantable condition. 

Once your return has been received by PHOTONIQ, provided that above conditions have been met, a refund, less the original shipping cost incurred (if any), will be issued.

PHOTONIQ reserve the right not to accept returns where items are not in their original packaging. Should PHOTONIQ, at their discretion, accept a return where products are not in their original packaging, the item(s) will be considered second-hand quality and a deduction of 20-25% will be applied per item to reflect the resalable value.

It is the recommendation of PHOTONIQ that any such product which is returned for a refund should be sent via a tracked delivery service. PHOTONIQ do not to accept liability for any packages which are lost in transit in the returns process.

In the event that a customer declines delivery of an order due to a change of preference, PHOTONIQ shall retain the delivery charge as part of our standard policy. 

The customer is liable for the cost of returning the items to us.

Please send all returns to:

Returns Department

RPM Sports Ltd.
Nenagh Road, Thurles
Co. Tipperary, Ireland
E41 Y512

Can I Exchange an Item?

PHOTONIQ Exchange Policy

You can return items bought from PHOTONIQ within 30 days of receipt of purchase for any reason. If you would prefer to exchange your purchased item for another item, you can return the product to us, contact us at info@photoniq.co

Once the original product is returned to us in merchantable condition, we will be able to send out your preferred product. If your preferred product is:

• lower in price than the original item ordered - we will refund you the difference (minus any shipping costs occured); provide you with a store credit value (again, minus any original shipping costs incurred by us); or include another item with your order to the value of the difference in price.
• higher in price than the original item ordered - we can send you a payment link for the difference in price owed. Once we have received payment, we will be able to dispatch your second order.

If you wish to exchange or return an item ordered, please get in touch with us by opening a support ticket and our Customer Service Team will be happy to assist you.